When I reject a ticket, the requestor only receives an e-mail with Subject: [Peviani #72] problem with printer
And inside the body what I decided to write + the original reference I think it would be useful to have for example the word REJECTED inserted into the subject line for more clarification to the user, before opening the e-mail itself? I tried to apply a scrip/template for this using as a referene what is done for RESOLVED state, but it seems I have to create a user Defined condition..... Any hints? Gianluca
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