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HI, I have installed RT 3.6.4 on Rhel 4.0 and the web interface works OK on port 8080. I am using Postfix as the MTA and Postgresql for the database. I have added a new queue named HelpDesk. I have created the 2 mail aliases for this queue (from the Wiki page (RTsFinallyInstalledNowWhat): helpdesk: "|/etc/smrsh/rt-mailgate --queue HelpDesk --action correspond --url http://www.continentalserv.com:8080/" helpdesk-comment: "|/etc/smrsh/rt-mailgate --queue HelpDesk --action comment --url http://www.continentalserv.com:8080/" I am getting the following error in the system maillog: Oct 10 11:44:53 WebServer postfix/local[23776]: 87EC3970B3: to=<[EMAIL PROTECTED]>, relay=local, delay=150802, delays=150801/0.34/0/0.36, dsn=4.3.0, status=deferred (temporary failure. Command output: RT server error. The RT server which handled your email did not behave as expected. It said: Can't locate object method "tmp_recycling" via package "MIME::Parser" at /opt/rt3/lib/RT/EmailParser.pm line 618. Stack: [/opt/rt3/lib/RT/EmailParser.pm:618] [/opt/rt3/lib/RT/EmailParser.pm:227] [/opt/rt3/lib/RT/EmailParser.pm:179] [/opt/rt3/lib/RT/EmailParser.pm:139] [/opt/rt3/lib/RT/Interface/Email.pm:549] [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61] ) I have verified with cpan that MIME::Parser is installed and up to date. I also ran a make testdeps to verify all required components are installed. I have googled this error and also searched the maillist archives with no solution. Does someone have some insight as to how I can resolve this error so that I can email Helpdesk requests to RT? Thanks in advance for your help. -- Jim Glutting I.T. Consultant Continental Services, Inc. 248-310-7400 |
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