Matt, Is the person who acts on the ticket the same email address as the requestor of the ticket. I had this same issue when I first tried testing RT - I sent a test mail as myself and then logged in to RT as myself - RT doesn't seem to forward mail if the person who makes the change is the same email address - which I guess makes some kind of sense. - barry
_____ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of matt wells Sent: 10 October 2007 16:55 To: rt-users Subject: [rt-users] Re: Email Error with 'Reply' only So I've tested some more. All of my CCs get emails and all of my BCCs get emails. The requestor is the only one that does not know that his/her ticket has been acted on. I have a global Scrip that is below. Scrip Description - Condition - On Correspond Action - Notify Requestors and Ccs Template - Global template:Correspondence Stage - TransactionCreate template 5 Correspondence Default correspondence template RT-Attach-Message: yes 1 {$Transaction->Content()} On 10/10/07, matt wells <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: When I create a ticket for a user they get an email. When I close the ticket they get an email. When I hit Reply in the ticket it shows and outgoing email but they do not get it. Nor does it get send to sendmail.
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