On Oct 11, 2007, at 10:13 PM, Gary Lon Brown wrote:
I just upgraded RT 3.2.x to 3.4.x then to 3.6.5 with Apache 1.3.39 running on a Linux server with Perl 5.8.3. It's configured with fastcgi because ofsome issues with mod_perl.PROBLEM: Now when we view a ticket we get the following error. I've seen the exact error posted several places but have not seen a solution to the problem. Please advise ASAP as we've been down now for a couple of days.
Have you done "rm -rf /opt/rt3/var/mason_data/obj" and stopped and started apache?
Raw: RT::Queue::TicketCustomFields Unimplemented in HTML::Mason::Commands. (/opt/rt3/share/html/Ticket/Elements/ShowSummary line 57)Trace begun at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/ Exceptions.pm line131HTML::Mason::Exceptions::rethrow_exception ('RT::Queue::TicketCustomFieldsUnimplemented in HTML::Mason::Commands.(/opt/rt3/share/html/Ticket/Elements/ShowSummary line 57) ^J') called at/usr/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Record.pm line 496DBIx::SearchBuilder::Record::AUTOLOAD('RT::Queue=HASH(0xaacd20c)') calledat /opt/rt3/share/html/Ticket/Elements/ShowSummary line 57HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH (0xacd7414)','Attachments', 'RT::Attachments=HASH(0xace3494)') called at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 136HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH (0xacc7644)','Ticket', 'RT::Ticket=HASH(0xacd7414)', 'Attachments','RT::Attachments=HASH(0xace3494)') called at /usr/lib/perl5/ site_perl/5.8.3/HTML/Mason/Request.pm line 1074eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line1068 HTML::Mason::Request::comp(undef, undef, 'Ticket', 'RT::Ticket=HASH(0xacd7414)', 'Attachments', 'RT::Attachments=HASH(0xace3494)') called at /opt/rt3/share/html/Ticket/Display.html line 58 HTML::Mason::Commands::__ANON__ at /usr/lib/perl5/site_perl/5.8.3 /HTML/Mason/Request.pm line 1131eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line1131HTML::Mason::Request::content('HTML::Mason::Request::CGI=HASH (0xabdd71c)')called at /opt/rt3/share/html/Widgets/TitleBox line 51 HTML::Mason::Commands::__ANON__('title', 'Ticket metadata') called at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 136HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH (0xac54ed0)','title', 'Ticket metadata') called at /usr/lib/perl5/site_perl/5.8.3 /HTML/Mason/Request.pm line 1074eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line1068HTML::Mason::Request::comp(undef, undef, undef, 'title', 'Ticket metadata')called at /opt/rt3/share/html/Ticket/Display.html line 59 HTML::Mason::Commands::__ANON__('id', 30942) called at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 136HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH (0xa778bb0)','id', 30942) called at /usr/lib/perl5/site_perl/5.8.3 /HTML/Mason/Request.pm line 1074eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line1068 HTML::Mason::Request::comp(undef, undef, undef, 'id', 30942) called at /opt/rt3/share/html/autohandler line 291 HTML::Mason::Commands::__ANON__('id', 30942) called at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 136HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH (0xaa82f2c)','id', 30942) called at /usr/lib/perl5/site_perl/5.8.3 /HTML/Mason/Request.pm line 1069eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line1068 HTML::Mason::Request::comp(undef, undef, undef, 'id', 30942) called at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 338eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 338 eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 297 HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH (0xabdd71c)') called at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm line 197 eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/ CGIHandler.pm line197HTML::Mason::Request::CGI::exec('HTML::Mason::Request::CGI=HASH (0xabdd71c)') called at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Interp.pm line 216HTML::Mason::Interp::exec(undef, undef, 'id', 30942) called at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm line 127eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/ CGIHandler.pm line127HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH (0xa66c998)','HASH(0xabd280c)') called at /usr/lib/perl5/site_perl/5.8.3 /HTML/Mason/CGIHandler.pm line 76HTML::Mason::CGIHandler::handle_cgi_object ('HTML::Mason::CGIHandler=HASH(0xa66c998)', 'CGI::Fast=HASH(0xabde154)') called at /opt/rt3/bin/ mason_handler.fcgiline 78 eval {...} at /opt/rt3/bin/mason_handler.fcgi line 78 Gary ______________________________ Gary Lon Brown I/T Internet Support Team Hallmark Cards, Inc. 2501 McGee, 5C-M01-1, MD#100 Kansas City, MO 64108 Desk: 816-545-2853 * Cell: 816-718-8804 E-Mail: [EMAIL PROTECTED] * Yahoo IM: gbrown2hm Text msg: [EMAIL PROTECTED]|--------------------------------------------------------------------- ---| |This message, including any attachments, is for the designated recipient| |only and/or Hallmark Cards, Inc. employees. It may contain privileged, | |proprietary, or otherwise private information. If you have received it | |in error, please notify the sender immediately and delete the original. | |Any other use of the e-mail, disclosure of the information, or | |distribution by you is prohibited. | |--------------------------------------------------------------------- ---|_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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