I'm running RT 3.6.4, and would like to find a way to have a subset of a custom field's data show up at the initial entry screen of a new ticket. The custom field data will begin with the same first six characters of the various queues in use, and is essentially a sub-account field for billing, with each que relating to one client.
I've looked through the various Wiki docs & searched the mailing lists and Google, but can't seem to find a starting point to attempt this. I'm not a programmer, but should be able to figure it out from a somewhat related example if anyone knows where I should look next. Thanks in advance. Jack B. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
