Is it possible to tell whether a ticket is coming from email (all our tickets from customers come in that way) or via the web ui (in which case it's entered by a tech)? I'd like tickets entered via the web ui to get auto-assigned to the person entering them.
thx, -- Gary Oberbrunner _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
