We do this exact thing here at work. All you need to do is create a template and then create a scrip with the following: Condition: On Queue Change Action: Notify AdminCcs (Or any other persons you wish to notify) Template: The template you created Stage: TransactionCreate
Mathew Keep up with me and what I'm up to: http://theillien.blogspot.com Matt Weller wrote: > Hi all, > > I am trying to notify watchers of a queue when a ticket is moved > onto the queue they are watching from another queue, I can see that I > can use the Condition on Queue Change, but what I can't work out is how > to identify the watchers of the new queue, could anyone please help me > with this. > > Thanks > > *Matt Weller* > Systems Administrator > > > > Direct: +44 1225 478051 > > Fax: +44 1225 478001 > > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > > Evolving Systems Ltd > > Riverside Buildings, 108 Walcot Street, Bath BA1 5BG United Kingdom > > www.evolving.com > > > > This e-mail and any attachments may be confidential and/or legally > privileged. If you have received this e-mail and you are not a named > addressee, please inform Evolving Systems TIS at [EMAIL PROTECTED] and > then delete the e-mail from your system. If you are not a named > addressee you must not use, disclose, distribute, copy, print or rely on > this e-mail. To ensure regulatory compliance and for the protection of > our clients and business, Evolving Systems may monitor and read e-mails > sent to and from its servers. Although Evolving Systems routinely > screens for viruses, addressees should scan this e-mail and any > attachments for viruses. Evolving Systems makes no representation or > warranty as to the absence of viruses in this e-mail or any attachments. > > Registered Office: One Angel Square, Torrens Street, London. EC1V 1PL. > Registered number 2325854 > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
