Since the From: should be set correctly (your queue's comment address), hitting reply should do the Right Thing(TM), no matter what the To: was set to.
-- Jacob Helwig PC Technician Busch's Help Desk Desk: x35221 Direct: 734-214-8221 -----Original Message----- From: Mike Gracy [mailto:[EMAIL PROTECTED] Sent: Wednesday, October 17, 2007 3:20 PM To: Jacob Helwig Subject: Re: [rt-users] Getting 'undisclosed recipients' in emails sent by RT Okay, but will rt correctly parse a reply to given ticket from one of various queue's I have. If not, how do I force the outgoing mail to always have the return email as defined in the queue config? Jacob Helwig wrote: > This is happening because RT is generating the email with no To:, or Cc: > headers, only Bcc:. Postfix is throwing in an empty "Undisclosed > Recipients" group as a To:. > > Put the following line in your main.cf, and it will use that instead, > but it will be for _every_ email generated through the MTA without To: > and Cc: headers. > > undisclosed_recipients_header = To: Name <email address> > > Personally, I don't really think it's "broken" behavior (especially > after reading the RFCs), but I know that some things don't play nice > with empty groups in the To: header. > > -- Mike Gracy www.MyPoints.com Unix/Network Sysadmin 525 Market St. 34th Floor San Francisco, Ca 94105 Desk-415.829.6174 Fax-415-829-6174 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
