Hi everyone, I've got a scrip that adds the members of a specific group as Ccs to a ticket when a certain custom field value is set. Now I'd like to have RT notify those newly assigned Ccs that there's a ticket for them to review.
First I tried creating a custom template that would send the notification at the end of the scrip that sets the Ccs, but nothing gets sent out. Now I'm thinking that maybe I need to run a different scrip that triggers whenever new Ccs are added because it's possible that I'll add other Ccs who aren't necessarily members of that original group. So how do I create a custom scrip condition that looks for new Ccs? Am I likely to have trouble if I have these two scrips firing nearly simultaneously? -Tim -- Tim Wilson, Director of Technology Buffalo-Hanover-Montrose Schools 214 1st Ave NE Buffalo, MN 55313 ph: 763.682.8740 fax: 763.682.8743 http://www.buffalo.k12.mn.us _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
