hi, i am using the following custom action preparation code i found on
the wiki. how do i do the same exact thing except for a bcc? and then
how do i create an action to notify bcc?
#uncomment Logger stuff for debuging
$RT::Logger->debug('Running Script ScriptAddCC');
my $Actor = $self->TransactionObj->Creator;
my $Corresponder_id = $self->TransactionObj->CreatorObj->PrincipalId;
my $OwnerEmail = $self->TicketObj->OwnerObj->EmailAddress();
# exit if actor is RT_SystemUser
return 1 if $Actor == $RT::SystemUser->id;
# get out if corresponder is already owner, requestor, cc or admincc.
if ( $self->TicketObj->IsWatcher( Type => 'Requestor', PrincipalId =>
$Corresponder_id) ){
$RT::Logger->debug("ScriptAddCC - Corresponder is Requestor, exit");
return 1;
}
if ( $self->TicketObj->IsWatcher( Type => 'Cc', PrincipalId =>
$Corresponder_id) ){
$RT::Logger->debug("ScriptAddCC - Corresponder is in CC, exit");
return 1;
}
if ( $self->TicketObj->IsWatcher( Type => 'AdminCc', PrincipalId =>
$Corresponder_id) ){
$RT::Logger->debug("ScriptAddCC - Corresponder is in AdminCC, exit");
return 1;
}
if ( $self->TicketObj->IsWatcher( Type => 'Owner', PrincipalId =>
$Corresponder_id) ){
$RT::Logger->debug("ScriptAddCC - Corresponder is the ticket Owner, exit");
return 1;
}
#RuslanZakirov's check
my ($status, $msg) = $self->TicketObj->AddWatcher(
Type => "Cc",
PrincipalId => $Corresponder_id
);
unless ( $status ) {
$RT::Logger->error("Couldn't add watcher: $msg");
}
return 1;
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