We recently welcomed our campus physical plant into our installation of
RT, and have been gradually making tweaks to make them happy.
One thing they've asked for is the ability to create recurring tickets
to track their periodic maintenance activities. I picture the result
looking something like this:
(1) Add a custom field for tickets in their queues where they
can
provide a recurrence interval (in days) for this task, and
then
(2) Create a scrip, triggered when a ticket is resolved, that
creates
a clone of that ticket with the new due date set based on
that
interval
Has anybody done anything similar in RT that wouldn't mind sharing? Or
see a way it could be done better/more efficiently/more elegantly?
Thanks!
--
Mark Roedel
Senior Programmer / Analyst
LeTourneau University
Longview, Texas USA
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