Hi Matthew,
We have the effect that the user may put values into a 'for him
forbidden' custom field but the values are not taken by RT.
There is a little notice like "Not permitted to change field" or so.
We are using RT 3.6.1 - our custom fields have three rights to permit:
AdminCustomField, ModifyCustomField, SeeCustomField.
They work as expected. I permit them to groups.
Our custom fields are not configured as global but per queue
(Configuration.Queues.<queueName>.Ticket Custom Fields).
Can you tell more about your configuration to isolate the problem?
Regards
Olaf Hamann
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
