I'd like to create a scrip that will prevent a ticket from being set as resolved unless the user is a specific person and the current status is "review".
The user part is cake: just use the transaction creator as the criteria in the Custom condition. The status of "review" is a custom one that I've added to our development server. I'm just not sure how the criteria for that should look? I'm thinking the Custom action preparation code would look like return 0 unless $self->TicketObj->Status == 'review';. Has anyone done anything like this who can point me in the right direction? -- Keep up with me and what I'm up to: http://theillien.blogspot.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
