Hi List
Got RT 3.6.4 with fast_cgi, apache2 on a freebsd 6.2 I installed the scrip condition "ReplyToResolved" and the scrip action "ForkIntoNewTicket" copied from the wiki. The installation gave me a error about the "DropSetGIDPermissions()" so I commented it out. Afterwards the new condition and action appeared in the dropdown menu. Unfortunately I run the install from the "ForkIntoNewTicket" two times. How do I remove now the second action which have been created? But that's not the main problem. Then I made a global script as followed: Description: Replies to resolved tickets create a new ticket Condition: ReplyToResolved Action: ForkIntoNewTicket Template: Global template: Correspondence Stage: TransactionCreate As I understand, this should create a new ticket if somebody answers to a resolved ticket. But when I tested it, it just added a new comment to the resolved ticket and nothing else. Do I have to restart the apache when I configured a new scrip? Any suggestions? What did I do wrong? Thanks Ruben
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