Currently, everytime a user open/modify a ticket, the display username is the LDAP login (ie. x123z456) but I prefer it to be real name ie. "Joe Bob" instead of the login/LDAP name. How do I modify this within RT or is it possible?
I found this post: http://marc.info/?l=rt-users&m=111924118723817&w=2 but I'm not certain if this applies? I'm running RT 3.6.4, thank you. Regards, Mike __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
