Doro,
Take a look at the following wiki entry to move $rtname to the end of
the subject,
http://wiki.bestpractical.com/view/MoveRTName
You can also arbitrarily customize the subject line with
$EmailSubjectTagRegex.
Ed
On 31-Oct-07, at 7:11 AM, Dorothea Muecke-Herzberg wrote:
Previous email to the list brought back to my mind an issue we
have. We need to send emails to
another tool from RT and this tool scans the start of the subject
line, so we need to
strip rtname from the subject line somehow (or at least move it to
the end).
Is there a way to do this?
Doro
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