Traditionally the "no show" of queues is resolved by:
1. Logging off RT and back on And/or 2. Making sure you have the proper rights to view the newly created queues From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Roger Mastrude Sent: Wednesday, October 31, 2007 7:22 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Dropdown lists of queue names I've added two queues to RT. They are shown as active. The problem is that they don't appear in the dropdown lists of queue names for ticket creation on the home page. They do appear in the dropdown list of queue names shown in the ticket basic information panel; I can change a ticket to these queues, but I can't create a ticket in them directly. I've cycled Apache and deleted everything in folder (/opt/rt/)var/mason_data/obj/ to cause the mason cache to be rebuilt. Can anyone tell me what's necessary to get these dropdown lists to be recreated, or what could be wrong with the queues so that they don't appear? (I'm not clear at what point MySQL queries are made, to create these lists. It doesn't seem to be dynamically created when you drop down the lists.) This has happened before and I messed around with RT cycles until the problem went away, but I don't know exactly which swift kick was the effective one. I'm running RT 3.6.5 in Linux, Novel SLES 9.0 distribution, with Apache 1 and Perl 5.8.3.
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