Check the rights on the queue and make sure they can update tickets...we had this happen to us.
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Wells Sent: Thursday, November 01, 2007 12:40 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Message not recorded...permission denied We get the following message in a seemingly random pattern when users reply to an issue. I've checked their replies, and it's formatted properly. Does anyone know what might be happening? Thanks! John --------------------------------- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, November 01, 2007 10:42 AM To: John Stonebraker Subject: Message not recorded Permission Denied --------------------------------- Here's what user.log says: Oct 31 17:13:02 rt RT: We found a merged ticket.462/451 Oct 31 17:13:03 rt last message repeated 71 times Oct 31 17:32:49 rt RT: Converting 'us-ascii' to 'utf-8' for text/plain - RE: [rt.timco.aero #566] Computers in Breakroom for Benefits Oct 31 17:32:49 rt RT: Found a ticket ID. It's 566 Oct 31 17:32:49 rt RT: Permission Denied (/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:241) Oct 31 17:32:49 rt RT: Could not record email: Message not recorded: Permission Denied (/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway:73) Oct 31 20:54:13 rt RT: Converting 'iso-8859-1' to 'utf-8' for text/plain - Subjectless message Oct 31 20:54:13 rt RT: Guessed encoding: ascii Oct 31 20:54:13 rt RT: Guessed encoding: ascii -- This message has been scanned for viruses and dangerous content by MailScanner <http://www.mailscanner.info/> , and is believed to be clean.
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