Hi,
I try to setup a simple approval mechanism, following the instructions
on the RT wiki.
My needs are simple I think:
have all new ticket comming in queue "foo" to be approved by anyone
member of the rt group foo-manage.
Actually, it almost works, for each new ticket in foo queue, I see it in
the approval menu, members of foo-manage group get alert email, they can
approve it, _but_, without approving it, the ticket is already present in
the "new tickets" list and we can already work with it :(
There is just a "Depends on" pointing to the ticket in foo-manage queue
in this ticket.
Any help? ;)
Here is what I did:
So I created the queue foo-manage:
- watchers: group foo-manage
- added specific scripts from the default approval queue allong with my
global scripts:
- If an approval is rejected, reject the original and delete pending
approvals
- When a ticket has been approved by all approvers, add correspondence
to the original ticket
- When a ticket has been approved by any approver, add correspondence
to the original ticket
- When an approval ticket is created, notify the Owner and AdminCc of
the item awaiting their approval
- added the templates for the previous scripts, copied from the default
approval queue
In the queue "foo", I added this script: On create, Create tickets with
approvals template in trasactioncreate stage.
and the template "approvals":
===Create-Ticket: foo
Subject: Approve Foo Ticket: {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Queue: foo-manage
Type: approval
Owner: rt
AdminCC: {
my $group_name = 'foo-manage';
my $groups = RT::Groups->new( $RT::SystemUser );
$groups->LimitToUserDefinedGroups();
$groups->Limit(
'FIELD' => 'Name',
'OPERATOR' => '=',
'VALUE' => $group_name );
$groups->First->Id;
}
Content: Someone has created a foo ticket. Please review and approve it.
ENDOFCONTENT
--
Emmanuel Lacour ------------------------------------ Easter-eggs
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