Hello,
I've got a problem with handling tickets in queues containing spaces.
Description:
The mails are being fetched via fetchmail and delivered to rt-mailgate via
procmail.
All things work fine, but I still couldn't deliver Mails to Queuenames
containing spaces.
I have already searched for a solution in the web, but the most mentioned hint,
to put
the queue-name between single quotes behind the --queue option of rt-mailgate,
doesn't
work. For better understanding, my code in the .procmailrc
-- SNIP: .procmailrc --
# ... setting some variables
:0
{
# getting action from Recipient
TO=`formail -c -xReceived: |grep $MAILDOMAIN |sed -e 's/.*for *<*\(.*\)>*
*;.*$/\1/'`
ACTION=`echo $TO| $HOME/get_action.pl`
QUEUE=`formail -c -xSubject: | awk -F[ '{ print $2 }' | awk -F] '{ print $1 }'`
# ... change something within the mailheader
:0 h b w
|/usr/bin/perl $RT_MAILGATE --queue "${QUEUE}" --action $ACTION --url ${RT_URL}
}
-- SNAP --
The procmail.log returns:
-- SNIP: procmail.log --
...
procmail: Assigning "QUEUE=Queue with Spaces"
...
procmail: Executing "/usr/bin/perl,/usr/local/rt3/bin/rt-mailgate,--queue,Queue
with Spaces,--action,correspond,--url,http://rt.domain.com/";
procmail: Assigning "LASTFOLDER=/usr/bin/perl /usr/local/rt3/bin/rt-mailgate
--queue Queue with Spaces --action correspond --url http://rt.domain.com/";
procmail: Notified comsat: "rt_dispatcher@:/usr/bin/perl
/usr/local/rt3/bin/rt-mailgate --queue Queue with Spaces --action correspond
--url http://rt.domain.com/";
>From [EMAIL PROTECTED] Wed Nov 7 13:17:00 2007
Folder: /usr/bin/perl /usr/local/rt3/bin/rt-mailgate --queue Queue 1606
-- SNAP --
Additional Information:
I'm trying to use only two mailadresses: [EMAIL PROTECTED] and [EMAIL
PROTECTED],
the Mailsubject must be written like '[Queuename #TicketID] TicketSubject' to
answer a ticket
and like '[Queuename] TicketSubject' to create a Ticket. I use procmail to
deliver the mails into
rt-mailgate and rewrite the Mailsubject.
I would be very grateful for some help :)
Best regards,
Stefan Oeser
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