Hi, I have the issues listed below, and searching through the Wiki and archives it seems my problem may best be handled by rtbouncehandler. Could someone who has used rtbouncehandler see if my assumption is correct please?
The other problem is I can't seem to find any link on the Wiki to download rtbouncehandler: http://wiki.bestpractical.com/view/RtBounceHandler I also haven't found it in the mail list archives as an attachment. My problems are twofold: a) every now and then one of our support personnel will travel. Inevitably their inbox will fill up. We then get a string of new tickets created in our support queue under the following scenario. Since these users are Watchers, admins or CCs on various tickets emails get sent to the user when there is a change/update to the ticket. These emails then get bounced with a "mailbox full" message from the mail server - in turn the bounce message creates a new ticket, which in turn creates a new bounce message in a never ending and escalating loop. b) The usual odd spam that makes it past the spam filter and gets bounced with an incorrect delivery address. Will rtbouncehandler help and if so, where can I download a copy? If not are there any other suggestions to fix the issue? Kind regards, Geoff _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
