Hello,
We have had a successfully operating RT installing for many months now.
This weekend, we upgraded perl and now RT no longer works at all. The
upgrade of perl was rolled back (it was just a minor update, so it
shouldn't have caused a major problem, in any case). The problem
persists. We have tried reinstalling RT, enabling debugging and not
only does RT no longer work, but there are no errors in the Apache logs
and the debugging log I set up in /opt/rt3/var/log remains empty. None
of the configs changed prior or during the outage, except to add in
debugging options, which have had no visible effect.
Because our RT system is behind HTTPS, and also load-balanced using PEN,
it is hard to test with, e.g. telnet or bin/rt. Note, of course, that
it worked successfully using this configuration before.
We are using RT 3.6.5 on CentOS 5 (x86_64) running inside two Xen
virtual machines, themselves running on CentOS (x86_64). Perl version
is 5.8.8 (build 10), mod_perl is version 2.0.2 (build 6.3). All CPAN
dependencies are okay, verified with sbin/rt-test-dependencies.
Here are the relevant config files:
/opt/rt3/etc/RT_SiteConfig.pm:
Set( $rtname, 'XXXXX');
Set( $Organization, "XXXXXX");
Set( $OWnerEmail , 'XXXXXX');
Set( $WebBaseURL, "https://XXXXXXX";);
Set( $Timezone, "US/Eastern");
Set( $WebExternalAuth, 1);
Set($DatabaseHost , 'XXXXX');
Set($DatabaseRTHost , 'XXXXX');
Set($LogToFileName, "rt.log");
Set($LogToFile, "debug");
1;
/etc/httpd/conf/httpd.conf (relevant section)
<VirtualHost XXXXX:443>
ServerName XXXXX
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
PerlRequire /opt/rt3/bin/webmux.pl
<Location />
SetHandler perl-script
PerlHandler RT::Mason
</Location>
SSLEngine on
SSLCipherSuite ALL:!ADH:!EXPORT:!SSLv2:RC4+RSA:+HIGH:+MEDIUM:+LOW
SSLCertificateFile XXXXXX
SSLCertificateKeyFile XXXXXX
SSLCertificateChainFile XXXXXX
ErrorLog /var/log/httpd/error_log
TransferLog /var/log/httpd/access_log
RedirectMatch permanent (.*)/$ https://XXXXXX$1/index.html
</VirtualHost>
/etc/httpd/conf.d/perl.conf
# <comments removed>
LoadModule perl_module modules/mod_perl.so
# and a large number of commented out things [we haven't otherwise
modified this file]
So, at this point, we need some advice on the direction to take, and
what things to try. I don't know enough about RT internals to properly
debug this situation. I've read some of the documentation, but again,
since we didn't change any config before this broke, it shouldn't make a
difference.
Thanks in advance.
- Joel
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