In our situation, some of the default statuses of an Asset are either
"duplicates" or unused. For example; test and development would mean
the same thing to us, and we have no clue what a status of dr would be
:-) )
I found in the source the following:
# You can define new statuses and even reorder existing statuses here.
# WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT
# will break horribly.
@ActiveStatus = qw(production development qa dr pilot test) unless
@ActiveStatus;
@InactiveStatus = qw(retired) unless @InactiveStatus;
1) I was wondering if the "DO NOT DELETE" would break AT ? (since the
piece seems to be a copy/paste of RT_Config.pm)
2) Does changing = delete ? For example could we change "pilot"
to "storage" or would we just have to add a new Status to get
"storage"
Our main goal is to have a status field for:
a) in production - i.e. out in the field being used
b) in repair - was in production, but has come back in to be fixed
c) ready to go - is sitting somewhere, ready to go into production at
any time.
d) development and qa are OK as is for us.
of course, the current production status works for A above, but we are
trying to figure out what to do for B and C.
--
http://gentgeen.homelinux.org
#############################################################
Associate yourself with men of good quality if you esteem
your own reputation; for 'tis better to be alone then in bad
company. - George Washington, Rules of Civility
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch
today.
Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745.
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
