Hi Kenn, I don't think that there's an easy solution without changing RT code to prevent the change earlier. At least I haven't found anything about it in the list or wiki. I have similar requirements here and solved it with setting back the newValue to oldValue, e.g. if the user shouldn't have the possibility to set a combo box back to "work in progress" once he changed it to "work done". It's not the best solution (and I still try to get rid of the RT message "changed to 'work in progress'" although there were no visible changes for the user) but it works.
If there's a solution to catch changes before changing the CF (like described by Kenn), I would be interested in it too. Regards, Ben Kenneth Crocker wrote: > To all, > > > I have a Custom Field that has two values, "Yes" and "No". I have > granted "ModifyCustomField" to a certain group. When someone of that > group modifies that CF, I want to "disallow" or "stop" that update > from occuring if the ticket owner is the same person modifying the CF. > Is that really possible? I've been assuming that when a custom > condition checked the "NewValue", the "NewValue" was already a fact, > set in stone. Is my assumption correct? If so, I could create a scrip > to undo the change, but that seems a bit bulky and I would prefer to > stop the change before it is completed. Any help??? Thanks. > > > Kenn > LBNL > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll > take > up to 20 percent off the price. This sale won't last long, so get in > touch today. Email us at [EMAIL PROTECTED] or call us at +1 > 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
