Enrique,
Did you try giving all the Search Rights Globally to "Everyone"? Also,
I'm not sure a non-privileged user can search tickets in a Queue they
don't have rights to see. If you give the search rights globally, you
could then give the "un-privileged" users the "ShowTicket" and
"SeeQueue" rights on a queue-by-queue basis. But that, in essence,
makes the "unprivileged" become users with some privileges. HA! kinda
funny really. Anyway, hope this helps.
Kenn
LBNL
On 11/16/2007 7:28 AM, Enrique Gaona wrote:
Hi,
Is there a way to enable the simple search feature for non-privileged
users? I know non-priv users don't have any rights at all in RT, but I'd
like to give them some search capabilities, if possible. Thanks.
Enrique
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