This seems quite strange: one of our RT instances (3.6.3), happily running for over 6 months today suddenly stopped processing scrips when new tickets were opened. We're only using basic stuff (Auto Take, Auto Authorize etc), but they just don't seem to trigger. The log is empty as well. At some points when using the web interface RT has logged sending a mail but none appears. Any idea what could be wrong? Update to some RT dependancy that's broken something? Restated apache and mysql, but didn't seem to make much difference. System is CentOS 4 (aka RHEL 4), with addons mostly for RT perl modules (mostly compiled by hand).
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