Hi I'm running RT 3.6.1 on debian
I am attempting to automate a number of tasks using the CLI. How can I use the CLI to add a comment to a ticket that has CustomFields setup for ticket transactions. In reading the docs I have not discovered how to refer to a transaction CF via the CLI I can add a comment with the following rt comment -m "comment goes here" ticket/9999 I have set up a number of CF's for ticket transactions. The CLI appears to happily refer and set a transaction CF but the result seems to end up as a ticket CF. Checking the database the CF content refers to the ticket number when it should refer to the transaction number. rt edit ticket/9999 set CF-trnCF="blah" Any assistance would be most appreciated. Thankyou Al. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
