Like I mentioned in a reply to another thread, RT is not sending mail to Owner anymore whenever a user replies to a ticket. This is with RT 3.6.4 using a hand-built Perl 5.8.8 on RedHat Enterprise Linux Server release 5. Since RT is using our own Perl, not RedHat Perl, RedHat Perl updates are not an issue. Hacking around a little, I can see that in RT::Action::Notify::SetRecipients(), $self->Argument does not include 'Owner'. Below is a log of what happens when a requestor replies to a ticket; any ideas will be appreciated.

[Wed Nov 21 17:23:45 2007] [debug]: Converting 'US-ASCII' to 'utf-8' for text/plain - Re: [CSG Request Ticket #24252] Test for Karl (/var/www/rt-3.6.4/lib/RT/I18N.pm:221) [Wed Nov 21 17:23:45 2007] [debug]: Found a ticket ID. It's 24252 (/var/www/rt-3.6.4/lib/RT/Interface/Email.pm:477) [Wed Nov 21 17:23:45 2007] [debug]: RT::CurrentUser_Local::LoadByEmail: Email address [EMAIL PROTECTED] (/var/www/rt-3.6.4/local/lib/RT/CurrentUser_Local.pm:33) [Wed Nov 21 17:23:45 2007] [debug]: RT::CurrentUser_Local::LoadByEmail: Trying to load email address [EMAIL PROTECTED] as username t_user (/var/www/rt-3.6.4/local/lib/RT/CurrentUser_Local.pm:36) [Wed Nov 21 17:23:45 2007] [debug]: About to think about scrips for transaction #153842 (/var/www/rt-3.6.4/lib/RT/Transaction_Overlay.pm:167) [Wed Nov 21 17:23:45 2007] [debug]: About to prepare scrips for transaction #153842 (/var/www/rt-3.6.4/lib/RT/Transaction_Overlay.pm:171) [Wed Nov 21 17:23:45 2007] [debug]: Found 5 scrips (/var/www/rt-3.6.4/lib/RT/Scrips_Overlay.pm:365) [Wed Nov 21 17:23:45 2007] [crit]: Notify::SetRecipients: initial arg AdminCc, OwnerObj->id 28, Nobody->id 10 (/var/www/rt-3.6.4/lib/RT/Action/Notify.pm:83) [Wed Nov 21 17:23:45 2007] [crit]: Notify::SetRecipients: munged arg AdminCc (/var/www/rt-3.6.4/lib/RT/Action/Notify.pm:86) [Wed Nov 21 17:23:45 2007] [crit]: Notify::SetRecipients: initial arg Requestor,Cc, OwnerObj->id 28, Nobody->id 10 (/var/www/rt-3.6.4/lib/RT/Action/Notify.pm:83) [Wed Nov 21 17:23:45 2007] [crit]: Notify::SetRecipients: munged arg Requestor,Cc (/var/www/rt-3.6.4/lib/RT/Action/Notify.pm:86) [Wed Nov 21 17:23:45 2007] [crit]: Notify::SetRecipients: initial arg OtherRecipients, OwnerObj->id 28, Nobody->id 10 (/var/www/rt-3.6.4/lib/RT/Action/Notify.pm:83) [Wed Nov 21 17:23:45 2007] [crit]: Notify::SetRecipients: munged arg OtherRecipients (/var/www/rt-3.6.4/lib/RT/Action/Notify.pm:86) [Wed Nov 21 17:23:45 2007] [debug]: About to commit scrips for transaction #153842 (/var/www/rt-3.6.4/lib/RT/Transaction_Overlay.pm:180) [Wed Nov 21 17:23:45 2007] [info]: <[EMAIL PROTECTED]> #24252/153842 - Scrip 4 (/var/www/rt-3.6.4/lib/RT/Action/SendEmail.pm:245) [Wed Nov 21 17:23:45 2007] [info]: <[EMAIL PROTECTED]> sent Bcc: [EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL PROTECTED] (/var/www/rt-3.6.4/lib/RT/Action/SendEmail.pm:276) [Wed Nov 21 17:23:45 2007] [debug]: About to think about scrips for transaction #153843 (/var/www/rt-3.6.4/lib/RT/Transaction_Overlay.pm:167) [Wed Nov 21 17:23:45 2007] [info]: <[EMAIL PROTECTED]> #24252/153842 - Scrip 5 (/var/www/rt-3.6.4/lib/RT/Action/SendEmail.pm:245) [Wed Nov 21 17:23:45 2007] [info]: <[EMAIL PROTECTED]> No recipients found. Not sending. (/var/www/rt-3.6.4/lib/RT/Action/SendEmail.pm:257) [Wed Nov 21 17:23:45 2007] [info]: <[EMAIL PROTECTED]> #24252/153842 - Scrip 6 (/var/www/rt-3.6.4/lib/RT/Action/SendEmail.pm:245) [Wed Nov 21 17:23:45 2007] [info]: <[EMAIL PROTECTED]> No recipients found. Not sending. (/var/www/rt-3.6.4/lib/RT/Action/SendEmail.pm:257)

Karl Boyken

--
Karl Boyken, system administrator [EMAIL PROTECTED] 303A MLH, Dept. of Comp. Sci. http://www.cs.uiowa.edu/~boyken/ The U. of Iowa, Iowa City, IA 52242 319-335-2730 (voice) 319-335-3668 (fax)

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