while reading RT3 FAQs found that ... A2: RT 3.5 has support for take and resolve actions in rt-mailgate script, you can use them, but you should enable them in config.
Wondering what to change in RT_SiteConfig.pm and can someone give me an examples of how to 'take' 'resolve' tickets via email, I know how to open new tickets in specific queue using mail. Thanks. Askar _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
