On Nov 26, 2007 9:28 PM, Gene LeDuc <[EMAIL PROTECTED]> wrote: > > This doesn't answer your question about special features, but it does tell > you a way to do what you want to do. > > I resolve tickets via e-mail using 3.6.3 with a fairly simple scrip. When > someone opens a ticket, I send out 2 e-mails. The first goes to the user > who opened it - they get login credentials so they can look at the > ticket. The second goes to the AdminCc list for the queue to notify them > that there's a new ticket in the queue. If a reply comes in for that > ticket, and the sender is one of the AdminCc, and the first line of the > e-mail is "Ok", then my scrip sets the ticket owner to the person who sent > the message and the status to resolved. Otherwise the message just gets > attached to the ticket. It would be simple to modify a scrip like that to > do a "take" as well. > > If you're interested in following this trail, let me know.
Hi Gene Sure i was interesting and thanks for posting the script :) Btw being very new to RT i wonders where to put the script ? Thanks. Askar.
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