Hello Jesse! You were right: upgrading from 3.6.1 to 3.6.5 and removing the Quoted.pm module seems to have solved the issue of the 'lost transactions'
Thank you and Torsten very much for the investigation and the solution! Hope this thread will help anyone who encounters this rare bug. Sincerely, Kostya -----Original Message----- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 20, 2007 8:12 PM To: Konstantin Naryzhniy Cc: Jesse Vincent; Torsten Brumm; [email protected] Subject: Re: [rt-users] Ticket Transactions get lost on the way to WebUI > Hello Jesse, > Did that - apache won't start with the error: What version of RT? 3.6.3 or so and newer should have it as an optional dependency. > > [Tue Nov 20 11:40:33 2007] [error] Can't locate Text/Quoted.pm in @INC > (@INC ...) at /work/opt/rt3/lib/RT/Interface/Web/Handler.pm line > 56.\nBEGIN failed--compilation aborted at > /work/opt/rt3/lib/RT/Interface/Web/Handler.pm line 56.\nCompilation > failed in require at /work/opt/rt3/bin/webmux.pl line 87.\nBEGIN > failed--compilation aborted at /work/opt/rt3/bin/webmux.pl line > 87.\nCompilation failed in require at (eval 8) line 1.\n > Syntax error on line 13 of /usr/local/apache/conf/rt.conf: > > > I reinstalled Text::Quoted from CPAN - same issue. Probably I've missed > something here? > > Thanks again, > Kostya > > > -- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
