> From an existing incident, you can launch an Investigation to an outside > party, asking them to look into and/or fix the problem. Once again, relevant > information from the Incident is filled in when you create the new > investigation, so there's no need to cut-and-paste.
This feature is really the crux for me to want to run RTIR. Specifically in ticket workflows that require an external party to take action / perform work. I'm wondering if there is a way to replicate this functionality within 3.6.5. From what I understand I can create a new ticket with the requestor being the external party and then set the original ticket to be dependent on the new ticket. It just seems like a lot of steps to go though. Is there a better way to do this? Or should I just hang out for 3.7 and the updated RTIR to be released? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
