Dear friends, We are using RequestTracker in our IT environment now for over a year and it really rocks! Unfortunately, to enhance the usability of RT, i modified the saved search named "[_1] highest priority tickets I own" as follows:
Owner = '__CurrentUser__' AND (Status = 'new' OR Status = 'open' OR Status = 'stalled' OR Status = 'resolved') That means, i just added the status 'stalled' with an OR to the search. First, the Links in the list "10 highest priority tickets I own" disappeared for all users, then i tried some other configurations, and (at least i thougt) the links worked again for all users. Now i remarked, that i am the own user who can still use the list with links. Does anybody have an idea? I have no clue what rights i must set, we also don't have special rights for users, only queues or groups. We are using Debian Sarge with RT 3.6.1 using PostgreSQL 7.4.17. Thanks, chris _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
