Hi, I'v installed RTFM and activated canned reply in
/servicos/rt3/local/html/Callbacks/etux/ /servicos/rt3/local/html/Callbacks/etux/Elements /servicos/rt3/local/html/Callbacks/etux/Elements/MessageBox /servicos/rt3/local/html/Callbacks/etux/Elements/MessageBox/Default /servicos/rt3/local/html/Callbacks/etux/Ticket /servicos/rt3/local/html/Callbacks/etux/Ticket/Update.html /servicos/rt3/local/html/Callbacks/etux/Ticket/Update.html/BeforeMessageBox The combobox of canned reply apear when i try to reply to an email. But when i pick an option a click "GO" to add the reply to the main box it doesn't work. The main textarea remains blank. In the logs i have: [Tue Dec 4 09:53:42 2007] [error]: error: unexpected end of header error: couldn't parse head; error near: teste template (/servicos/rt3/lib/RT/Template_Overlay.pm:338) Any info? Thanks Nuno Fernandes
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