While basically resolved by creating a customers group and only assigning createticket privileges to the customer group the solution still leaves a missing feature. When an unknown user emails the RT queue they receive a bounce message, the RT owner email receives a message and that is it. How can I put these emails from unknown users into a Queue "unknown" and create a ticket for them?
-Max > For a few of our queues I need to be able to autocreate users when > they send email (I have this working from the documentation), while on > other queues instead of autocreating new users I want to hold > messages from unknown users in a pending queue. When a ticket is moved > from the pending queue to the real queue I want to create the > requestor in the system for future use. Will RT support this? > > A more detailed flow is below. > > Thanks, > Max > > - Requestor emails [EMAIL PROTECTED] > - Is valid user yes/no? > -- If yes create ticket and send autoresponder > -- If no create ticket in pending queue and send "you are an unknown > user" autoresponder > --- Support rep periodically checks pending queue and moves valid > tickets back to the support queue, in the process RT creates a user > from the requestor so future emails are not sent to the unknown queue > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
