Folks,
I apologize, but I just cannot get this to work.
I have seen ( and tried ) many examples on the list, over the past couple of
days, but I am making no headway trying to implement.
Once again I seek some expert advice...
the situation ...
1. Users can be in multiple groups
2. Users can send tickets to multiple queues but they only should be allowed
to see their own tickets.
3. Group members should be added as CC to ticket on create , to allow them to
see tickets created by their group .
much effort , no results...
I am now floundering ... and am asking for a hand.
thanks
Roy
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