Hello there, I installed two new RT 3.6 systems from Debian package and with both I experienced a problem with homepage. To my surprise not the same problem. According to README i install RT, update config, configure apache, mailgate etc. and I end up with nice and shiny RT on the root of my web server, but ... Unowned tickets are OK, it means clicking the ID or subject takes me to ticket details. Whereas my tickets have a correct link on ID (e.g. http:/mysite.net/Ticket/Display.html?id=1, but the subject leads to: http://mysite.net/rt/Ticket/Display.html?id=1 on one server and to http://ticket/Display.html?id=1 (exactly)
Oh my!! I know exactly what I did and it comes to me just now during writing :-) So the answer for anyone with same troubles as me - edit WebPath and WebBaseURL in RT_SiteConfing.pm BEFORE creating the database (with rt-setup-database-3.6) :-) Learn from my mistake. If you've already done this, delete items "Search - My Tickets“ and „Search - Unowned Tickets“ id 'attributes' table in RT DB and run this little script: ==== for y in schema acl insert; do /usr/sbin/rt-setup-database-3.6 --action $y --datadir /etc/request-tracker3.6/upgrade/3.5.1/ --dba rtuser --dba-password wibble; done; ==== Well, writing to mailing list could realy solve your problems :-) Thanks for everyone's attention. Have a nice day -- Tomáš Valenta _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
