The CannedReplies callback has done wonders for our staff with regards to frequent requests, whether it be for temporary admin rights to install software updates or when a better computer comes available, allowing us to notify possible recipients.
The question that has been posed to me (and I have bald spots from trying this out) is if the CannedReplies can be instituted on ticket creation, rather than on update. Any thoughts or ideas to kick me in the right direction? Drew _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
