I was looking for something like this a little while back and didn't find an easy way. The best I could find was along the lines of adding everyone relevant as watchers to each ticket created by someone in their group. I don't like that idea as I'm sure they would only occasionally need to see all tickets of their team-mates, not receive every update.
I'm pretty sure there isn't a right for letting you see/edit tickets created by your group colleagues. Christopher -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steffen Poulsen Sent: Tuesday, 18 December 2007 12:49 AM To: [email protected] Subject: [rt-users] How to implement "customer groups" or "request groups"? Hi, We handle tickets from various companies in our request tracker, and sometimes these companies ask for permission to share all tickets from their company between themselves. A fair request I think :-) I have put all users in a "CompanyGroup", but what rights should they be given to be allowed to see each others tickets? The tickets are distributed between multiple queues related to the internal functions at our site, and they should _not_ be able to see all the content of the queues - only the tickets created by staff in their company. I have searched the wiki and the mailing list, but have found nothing - probably I am using the wrong search phrases. Any ideas or best practices? Best regards, Steffen _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
