hello , I'm an RT novice ... I would like to create for a group of users only ,a page "RT at a glance" without the possibility of : # Simple Search # · Tickets # · Tools # · Approval
only the possibily of : 1/ "create a ticket" in one queue , 2/ to see two "group saved search" . In fact the user could see his tickets and group's tickets ( The two saved group search ) but must not do any other search in the queue .... The self service is'nt a good idea , because it's only possible to see user's tickets ( and not the group's tickets ) to create a ticket . How Can I do that ? Thank's for your response Marie-Noelle DAUPHIN IDRIS/CNRS Batiment 506 - B.P. 167 - 91403 Orsay Cedex - France Telephone : 33. 1. 69.35.85.41 Telecopie : 33.1 69.35.37.75 Messagerie : [EMAIL PROTECTED] MIME messages welcome _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
