Hi We are in the process of changing our support procedures. We now have a first line support team that will deal with all tickets rather than having separate queues for each customer like we currently have.
I have two solutions in mind - either on the home page dashboard, how do we modify this to show all the latest tickets? Secondly, move or copy all tickets that come into RT into a new 1st line support queue? Appreciate any help. Thanks and kind regards Colin Durrant Technical Director Cipher-IT Ltd 0870 242 6241 www.cipher-it.co.uk _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
