Good day, This is a second call for help. The first post was on 12/21, maybe I'll have better luck this time.
I've got an email alias set up. I send it email from the email address associated with my RT user account. A ticket is created, but I don't get a response back. I discovered and changed the RedistributeAutoGeneratedMessages variable in our RT_SiteConfig.pm file. I set it to 1 instead of 'privileged'. This changed the behavior in the rt.log. Instead of stating: Not redistributing this message to unprivileged users based on site configuration. I now get the following for both Scrip #3 (on create autoreply) and Scrip #4: No recipients found. Not sending. I also changed the NotifyActor value to 1. Same result. I'm fairly new to RT. This is a new install and we've never had this working. Am I missing something? Summary: RT 3.6.5 Using Apache with mod_perl on Solaris 10. Since the first post, I did a few more tests and I can only get an AutoReply if I create the ticket via the web. If I use the mail gateway, I don't get an AutoReply. Anyone have any ideas? Bill Fischer
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