One of our customers wants to have about 10 users be able to access our self-service site for the sole purpose of viewing graphs of their ticket activity. They don't, however, want to allow them to to create tickets. Is this something that can be accomplished via rights?
I don't see it as possible since we don't have individual queues for each customer but instead use a custom field to assign that value. Although, it could probably be accomplished through scrips. Access to the graphs seem a bit tougher. Anyone have any thoughts on this? Mathew -- Keep up with me and what I'm up to: http://theillien.blogspot.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
