Good luck. I've been trying to figure this out myself with little help. Keep up with my goings on at http://theillien.blogspot.com
Dan Stilts wrote: > Hi All, > > We are running into a problem with one of our Queues which has around > ~12,000 new and open tickets in it. When clicking on the Queue from the > 'Queues I administer' it finds 12,122 tickets (at the moment), which is > fine and that page comes up nice and speedy (as speedy as expected with > that many tickets found anyway). The problem comes up when clicking on > any of the tickets on that resulting page though. Average time to > display the page is around 15-20 seconds. > > I enabled mysql logging so I could see what is going on when I click on > one of those tickets and it ends up resulting in about a 1MB "UPDATE > sessions SET a_session =" query being performed. Then each time you go > "Back" to the results page and click on another ticket, it has to update > that session again. > > I understand the reason this is so large is because it's storing the > information about those ~12k tickets so you can do your First, Last, > Previous and Next's when you go into that ticket. > > Does anyone have any suggestions for something I can do speed this up? > Or is there an easy way to place a hard limit of the number of results > stored in the session? > > I would think file based sessions would speed this up, but unfortunately > that won't work for us as we are running two RT servers in a round robin > setup, so the session would invalid depending on which server they ended > up on during each new page. > > System info: > > RT 3.6.4 (also tried 3.6.6RC2, but no improvement) > MySQL 5.0.22 > Apache 2.2.3 > DBIx::SearchBuilder 1.50 > > Thanks! > > -Dan > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll take > up to 20 percent off the price. This sale won't last long, so get in > touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 > 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy > a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
