Observed with RT 3.6.6rc1: A ticket is created in queue A, and has a reminder created in it. The reminder appears on both the ticket's "Reminders" page and on the associated user's "Open Reminders" panel in the RT home page.
The ticket is moved to queue B. Now the reminder no longer appears on the ticket's "Reminders" page, but does still appear on the associated user's "Open Reminders" panel in At-A-Glance. However, because that panel just links to the ticket, there's no way for the user to clear the reminder. If the ticket is moved back to queue A, the reminder reappears. lib/RT/Reminders.pm filters the collection of reminders for a ticket so that it only includes objects in that ticket's queue -- which explains the behavior. Is there an underlying reason for that restriction, though? It's confusing to a user who considers a reminder to just be a component of the ticket that ought to move when the ticket does, and it's frustrating to a user who sees a task and can't do anything to mark it completed. -- Mark Roedel Senior Programmer / Analyst LeTourneau University Longview, Texas USA _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
