Some more information I gathered after playing with a ticket a bit 1) If I manually add an AdminCC or CC it shows in the web interface 2) If I reply to a ticket, the AdminCC's does not get notified
It seems the system notifies everyone that is AdminCCs when a ticket gets created, then forgets about them. If I use the query from http://wiki.bestpractical.com/view/GetWatcherInfoByTicket I get only the Requestor and Owner info back. Thanks :) Braam van Heerden > -----Original Message----- > From: Braam van Heerden (Conversant Systems) > Sent: 09 January 2008 10:50 AM > To: [email protected] > Subject: [rt-users] Issues with AdminCCs > > Greetings, > > I recently upgraded my RT from 3.4.5 to 3.6.5 and moved it to > another machine at the same time. > > On the old machine I had everyone in the support department > set to AdminCC's for the queue. With the move we decided to > change it, and I set up a notification scrip instead. Today > my boss wanted the AdminCC's reinstated, so I went to > Watchers on the queue and added some support staff as > AdminCCs to the queue. > > When a new ticket gets created it notifies them correctly, > however in the Web UI under the Ticket's People tab I can > only see the Requestor, not the AdminCCs. > > Any help resolving this would be appreciated. > > Thanks :) > > Braam van Heerden > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December > 31, we'll take up to 20 percent off the price. This sale > won't last long, so get in touch today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com Commercial > support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
