Chirs, Thanks for your brief explanation. Can you please tell me what's the point of non-privileged users then? What's the point of having them since they can't do anything but log in? I thought they should be able to just simply able to create and reply to their own tickets.
Thanks, - Jake On Jan 9, 2008 5:26 PM, Christopher Short <[EMAIL PROTECTED]> wrote: > Hi Jake, > > You'll need to read up on the "Rights" system within RT. > When you set up users, you have to tell RT what those users are allowed to > do, and you do that by assigning rights. These rights include things that you > mention such as the ability to see certain queues, create tickets etc. > In order for users to be assigned rights, they need to be designated > "privileged users" - that's what it means. > By default, unprivileged users can't do anything - that's why they're not > shown and usually not used. In a normal RT installation, your "normal users" > will be privileged. > > I hope this helps > Christopher > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jake Conk > Sent: Thursday, 10 January 2008 11:53 AM > To: [email protected] > Subject: [rt-users] A few beginner work flow questions and suggestions > > Hello, > > I read most of the manual administration documentation from the wiki > but even then still can't figure out what I'm doing wrong or the > suggested work flow of using RT because things aren't appearing and > showing up the way I'd expect it. I'm using version 3.6.5 and I broke > up my email into two parts, the questions and suggestions so if you > can answer anything please reply back :) > > > Questions > ------------------------------------------------------------------------- > 1) I created a normal user account but when I logged in with the user > account to test it I couldn't create a ticket because the account > didn't have permission's to attach a ticket to the Queue but there > aren't no queues so I created a queue with my root account then logged > back in with the test account and the queue didn't show up on the > ticket page?! What am I doing wrong here so that I could have normal > users create tickets and have the queues show up in the queue section > of creating a ticket? > > 2) After creating a Custom Field and setting the "Applies to" to > "Tickets" it still doesn't show up when I log in as my test account > under the new ticket page? I then went to Configuration -> Global -> > Custom Fields -> Tickets and moved this custom field to the "Selected > Custom Fields" section and I still don't see it on the new ticket page > with my user account. Am I getting the wrong impression of what the > custom types are for? > > 3) When trying to add members to a group all I see are privileged user > accounts that are created, I don't see normal user accounts (account > just created with "Let this user access RT" permission). Are groups > only to manage privileged user accounts you can't group together non > privileged accounts? > > > Suggestions > ------------------------------------------------------------------------- > 1) The default user name and password should be in the documentation. > After trying out a few guesses off the top of my head I had to go to > the database and poke around for the user name. Then I had to guess > that the password was "password". If that was in the README file with > the rest of the instructions on getting you up and running that would > be great. > > 2) The drop down menu item "User Id" in the Configuration -> Users > page should say "User name" instead. It was misleading me to input the > Id of the user from the Users database table. > > 3) Why do only privileged users show up in Configuration -> Users page > by default? Most of the time normal user configuration and editing is > what is being done and there is no way to see what unprivileged users > exist. You have to do a search but the search assumes you know what > you are looking for. The list should be expanded to show unprivileged > users as well or create a separate one. > > 4) If you can't manage normal user accounts (user accounts with just > "Let this user access RT") in groups then I think you should be able > to unless I'm misunderstand the work flow of this system because I > don't see any normal user accounts in the Members page of groups. > > > Thanks, > > - Jake > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 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