But it sounds like a bug to me that he's able to create a ticket although he doesn't see a queue. What if there is more than one queue? Where will the ticket be created? I thought "SeeQueue" is mandatory to create Tickets using the web interface of RT.
Sometimes I feel like Jake: confused about the rights in RT ;) Drew Barnes wrote: > They can't see the queue in the list because they don't have SeeQueue > rights. > > Jake Conk wrote: >> Hello, >> >> So I'm struggling trying to figure out user and group permissions. I >> was told that all users need the right "Let this user be granted >> rights" so that they can create tickets but when I give a user that >> permission then they no longer have the link "New ticket". >> >> I activated Create Ticket, Reply To Ticket, Show Ticket, and Show >> Ticket Comments on ALL groups and roles as an act of desperation for >> trying to figure this out and still cannot create a ticket with this >> user. >> >> I then revoked "Let this user be granted rights" and the New Ticket >> link was there again and I was able to create a ticket but next to the >> Queue field its just "()" even though I have a queue created. I hit >> "Create ticket" and the ticket was created under my only queue but why >> doesn't my Queues show up properly for create a ticket and why cant I >> create a ticket with this user when give the right "Let this user be >> granted rights"? >> >> Also my custom fields for do not show up to the ticket page even >> though I select Ticket under "Applies to". >> >> Can someone give me a simple guide on the basic work flow when using >> this system to create a user who simply creates tickets? >> >> Thanks, >> - Jake >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
