Here at Koumbit.org we've setup an extra RT instance for a fellow organisation/partner that needed the resources. It's a seperate instance because I didn't feel confortable giving them user access to our RT.
I would never consider deploying *another* RT for ourselves, too much
trouble. Seems to me Queues and Groups can do all I need.
Now of course if you need nifty customizations like graphical
modifications or really particular behaviour, you might need seperate
instances, but in my experience, it's too much trouble.
A.
--
Computer science is no more about computers
than astronomy is about telescopes
- E. Dijkstra
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