Hello! What's the word on RTIR these days?
We're running RT 3.6.3 now and we're wondering wether it is still maintained, as the latest official release (1.0.5) is already almost 4 years old (april 2004) and requires RT >3.0. I'm aware of the 1.1.5 "preview release" (2 years old, "RT 3.4 integration") and "RTIR M3" (seems to be a redesign of some sort, requires the RT 3.7 dev version). So where do I go from here? What is the experience of the people here with RTIR? The only thing I could find about it (apart from the initial powerpoint presentations) is this comment: http://lists.sans.org/pipermail/unisog/2005-December/025653.html which is not really encouraging... What we need: 1. Business::SLA management: some people/queues/tickets need to be treated within X days. I know we can do that with Queues but it's only the priority and I can't apply it to people. 2. the integrated Whois client is really nice 3. Proper integration with RT: our current, working, RT install must not be disrupted 4. The "investigations" in RTIR are also interesting... Bref, what do you guys think? Is RTIR still alive? -- You Are What You Is - Frank Zappa
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